Fiscal day close (Z-report) failed — what to do

Usually a connectivity blip during submission; retry the close once the link is back.

A failed day-close means the Z-report couldn't reach ZIMRA — almost always a connectivity issue at the moment of closing.

Fix it

Confirm the device is online.
Make sure all documents for the day have submitted (clear the queue first).
Retry Close day.
If it still fails, wait a few minutes and retry, or enable auto-close so PI Fiscal keeps trying.

If it keeps failing

Open a ticket with the device ID and the day/date. Don't open a new day on top of an unclosed one — resolve the close first so your counters stay valid.

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If you still have questions, our team is happy to assist.

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